The Enquiry management system application holds a prime significance for travel companies designed to automate and streamline the process of handling enquiries of customers, stake holders, potential clients from multiple resources and channels namely – email, phone, website forms, portals, social media messages, travel app, B2B, B2C and others seamlessly. It not only facilitates customized tailored personalized responses to enquiries, reduction in the turnaround time, ensure growing customer satisfaction but also positions travel businesses for sustainable growth in business.