In today’s digital era, a business’s reputation is more critical than ever, especially in the hospitality industry, where guest experiences can make or break a brand. A single negative review can quickly spread online, damaging a hotel’s reputation and deterring potential guests. This is why hotel review response management is a vital component of any successful business strategy.

https://www.storeboard.com/blogs/marketing/hospitality-reputation-management-a-guide-to-protecting-your-brand/5868836