Customer service calls are interactions among customers and representatives of a business or organization via a phone call. Customer service is the support, assistance, and recommendations that a company delivers to its customers before and after they purchase or capitalize on its products or services.

Customers generally call to ask for assistance, information, or resolution for issues regarding products or services, bills, or other inquiries.

Customer service calls are extremely important for safeguarding customer satisfaction and loyalty as they provide immediate assistance and solutions.