The art of customer service is evolving with the growth of communication channels. Customer experience is built on the customer journey. Intelligent Communications Manager (ICM) for Microsoft Dynamics 365 Omnichannel is a solution that enhances the communication capabilities within the Dynamics 365 platform, specifically tailored for omnichannel customer engagement.

https://maaztechnologies.com/contact-center-services/intelligent-communications-manager-for-microsoft/