Introduction

“Trust is the key that unlocks the door of every successful partnership, whether in business or personal life,” said Mark Zuckerberg at one of Meta’s developer conferences. Indeed, trust is the single most important element in building or breaking any business or relationship. Once broken, rebuilding trust requires time, effort, and most importantly, intent.

The story of Bangladesh’s e-commerce industry is deeply intertwined with trust, or rather, mistrust. The still-evolving regulations and isolated incidents have severely impacted the trust between Bangladesh’s e-commerce platforms and its consumers over the years. In recent times, significant efforts have been made not only by e-commerce companies but also by banking institutions and the Bangladesh government to rebuild trust in the country’s e-commerce industry. Read more...