Many organizations find that purpose-built backup solutions for ServiceNow are better suited to their requirements, than the backup capabilities provided by the platform. 

ServiceNow often hosts sensitive and regulated data. It is also a business critical solution that organizations often rely upon to deliver services to customers and employees.

As such, organizations must ensure they have sufficient processes and solutions in place to mitigate the risk of data loss and disruption on the platform. 

Read more on https://www.perspectium.com/blog/backup-solutions-for-servicenow-the-best-options-for-your-business/