Last Christmas, our small business faced a delivery crisis that still lingers. As with many businesses, we rely on trusted delivery services to ensure our products reach customers quickly and safely. But what happens when that trust is misplaced?

Choosing Evri for Holiday Deliveries: A Decision We Won’t Make Twice

As the festive season approached, we decided to give Evri a go. The service promised competitive rates and efficient delivery, which seemed just the ticket for managing the holiday rush. We needed reliability during this busy period, and, on paper, Evri appeared to tick all the boxes – or so we thought.

Disaster in the Making: 26 Missing Parcels

Initially, things went smoothly, and we were hopeful. But soon, messages from customers started to trickle in about missing packages. That trickle became a flood. One missing parcel became two, then three… until, before we knew it, 26 parcels were lost. These weren’t just numbers; they were disappointed customers, eagerly awaiting holiday gifts that never arrived. Each missing delivery represented a letdown, a ruined holiday surprise, an unhappy customer.

How Could So Many Parcels Go Missing?

Despite our efforts to contact Evri and locate the parcels, the support was limited, and our attempts to recover these packages often felt like a dead end. How could a single delivery service manage to lose so many items in such a short space of time?

The Fallout: Impact on Our Business and Our Customers

As a small business, every customer experience counts, and this crisis impacted our reputation. We worked hard to communicate with each customer, offering refunds and replacements wherever we could, but the frustration of those missing deliveries was hard to overcome. It’s not easy watching your hard-earned trust take a hit through no fault of your own.

Moving Forward: Preparing for This Christmas

This year, we’re determined at smithersofstamford to avoid a repeat performance. We’ve switched delivery providers and are encouraging customers to place orders early to sidestep potential delays. We’ve learned the importance of tracking every package and keeping our communication with customers clear about what to expect.

Have You Experienced Similar Delivery Issues?

We’re keen to hear from others who’ve faced similar challenges. Have you found a reliable delivery service for those high-stakes periods? Or perhaps you’ve had a shipping nightmare of your own with Evri or another provider. Let’s share our stories and insights to make holiday shopping smoother for everyone this year.