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ronkaufman


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No One Ever Hung A Suggestion Box Hoping It Would Be Ignored

ronkaufman.com/uplifting-service-bestselling-boo... - Details

ronkaufman: Nobody hangs a suggestion box for it to be ignored. But it is rare that a suggestion box attracts healthy flow of ideas. Creative approaches and novel ideas can be used to make suggestion programs a success and a healthy way to improvise. Read...

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How to Attract and Recruit the Right Service Talent

ronkaufman.com/best-practices-in-service/attract... - Details

ronkaufman: It is critical to recruit the right service talent. People who are in alignment with your service vision and company values will be drawn closer to your thought process and will contribute in shaping the future of your organization. Read more.

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Everyone Can Do Service Benchmarking

ronkaufman.com/best-practices-in-service/everyon... - Details

ronkaufman: Everyone in an organization can do service benchmarking. You need careful target selection, substantial pre-visit planning, and a rigorous process of post-visit evaluation and implementation. Make each moment a benchmarking moment. Read full...

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Service Creativity in a Coffee Cup

ronkaufman.com/best-practices-in-service/service... - Details

ronkaufman: The service culture at LUX* Cafe, Maldives is deeply committed towards providing a superior customer experience every time. They continuously step up to create a culture that attracts, develops & retains incredible service providers. Read more.

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Growing Your Business with Service Recovery

ronkaufman.com/uplifting-service-bestselling-boo... - Details

ronkaufman: One irate customer can leave a lasting stain on your business reputation. Keep your recovery policy and practices in good shape to seek remedial action and bounce back with service excellence. Such efforts ensure customer loyalty and business...

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Take a Service Action that Starts a Chain Reaction

ronkaufman.com/best-practices-in-service/take-se... - Details

ronkaufman: A service action must start a service reaction that continues the spirit of good deeds and leads to more service improvement measures. It keeps good energy flowing and the process of service excellence up and running. Read full story.

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LUX* Introduces New “Shining” Service Personality Standards

ronkaufman.com/best-practices-in-service/lux-int... - Details

ronkaufman: With special thanks to Marie-Laure Ah-You, Chief Strategy Officer, LUX* Resorts How do you turn a passion for “shining service” into measurable performance standards? How do you translate a vision like “We … Read MoreLUX* Resorts have...

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Do Service Recruitment Job Descriptions Matter?

ronkaufman.com/building-a-service-culture/servic... - Details

ronkaufman: Service recruitment is an integral part of a superior service culture. Ask yourself - “What values will prospective employees see as important to our customers, to our company, and to themselves?” Read the full story here.

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Out of the Blue and into the City of San Bernardino

ronkaufman.com/travels-with-ron-kaufman/blue-cit... - Details

ronkaufman: Out of the blue on the request of California policeman, Richard Lawhead, Ron and Jen Kaufman went ahead to give a free presentation to the people of San Bernardino and uplift their spirit and mind. Read the full story here.

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There Is A Proven Path To Service Excellence

ronkaufman.com/building-a-service-culture/proven... - Details

ronkaufman: Learn about the major challenges that leaders and organizations must overcome to build a competitive advantage with a strong and sustainable service culture. Delivering service excellence has a proven path to it. Learn how to achieve it. Read...

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Human Resources: Take The Next Step Up And Serve The Customer

ronkaufman.com/building-a-service-culture/human-... - Details

ronkaufman: The human resources department has the power to influence, improve and even shape a company’s external customer service. HR team can drive an uplifting service culture in line with a company’s service vision. Read more about it.

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Ron Kaufman’s Ultimate Game

ronkaufman.com/on-the-personal-side-of-life/ron-... - Details

ronkaufman: Ron Kaufman championed the Frisbee game during childhood. The game taught him the values of service, cooperation and smile, which form the basis of his education programs, which center on customer relationship, customer trust and loyalty. Read...

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Living Globally, Contributing Locally – The Expat Living Interview with Ron Kaufman

ronkaufman.com/travels-with-ron-kaufman/living-g... - Details

ronkaufman: The expat living interview with Ron Kaufman presents his views on service differentiation in different cultures. Service can never be based on “one size fits all” approach. Key is to listen to the customer and understanding what he/she values....

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11 Lessons From Microsoft’s Initiative To Create A Sustainable Service Culture

ronkaufman.com/building-a-service-culture/11-les... - Details

ronkaufman: Microsoft has a portfolio of dynamic products/services; there are certain tactics that we can learn from them to build a sustainable service culture. Customer perception points and getting leadership involved are a few of them. Read more.

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A Personal Path to Service

ronkaufman.com/on-the-personal-side-of-life/pers... - Details

ronkaufman: Ron Kaufman is on a mission to serve and improve the world. His personal path to service leads to superior service about which he talks about in his ‘Uplifting Service’ book. Companies and communities build self-sustaining customer service...

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Don’T Just Collect Data; Create Value

ronkaufman.com/best-practices-in-service/dont-ju... - Details

ronkaufman: Service measures and metrics are important to measure service improvement and ensuing customer satisfaction scores and customer loyalty. These metrics must be measured in terms of improvement they are contributing to. Read full story.

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Leading From All Levels In Your Organization

ronkaufman.com/uplifting-service-bestselling-boo... - Details

ronkaufman: If your company is pursuing an uplifting service culture, the leadership team must initiate and support the efforts. Leading from every position is probably the most important way to lead to establish an uplifting service culture. Read the full...

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Helping to Make the Service Culture Shift – Extended Media Interview With Ron Kaufman

ronkaufman.com/media-stories/helping-make-cultur... - Details

ronkaufman: In an interview with MINT ASIA, Ron Kaufman talks about why companies whose cultures aren’t built around the eagerness to delight the customer won’t survive in the long run. Read the full interview on the relevance of a superior service...

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Five Major Mistakes to Avoid in 2014

ronkaufman.com/thoughts-on-global-service/five-m... - Details

ronkaufman: Each New Year brings in new changes and new opportunities and threats, particularly for businesses. It is important to make the right choices and avoid certain mistakes while doing the best for your service initiatives. Read full story.

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What are the 9 (plus 1) Behaviors of Truly Loyal Customers?

ronkaufman.com/best-practices-in-service/9-plus-... - Details

ronkaufman: There are certain specific traits of truly loyal customers. It can be demonstrated with nine different behaviors. Each of these should be observed as these behaviors are useful and valuable for your organization. Read full story.

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